Explore Our Policies
Shipping and Returns
We strive to provide a seamless experience, from delivery to returns. Your satisfaction is our priority, and we’re committed to making every purchase a great one.
Shipping Information
Delivery Time
- Standard (2-3 business days)
- Express (Coming Soon)
Shipping Rates
- Flat rate of 75 LE. inside Cairo and Giza
- Flat rate of 150 LE. rest of Egypt
Processing Time
Standard (1-2 business days)
International Shipping
Order Tracking
Get ready to track your order with the provided confirmation email.
Return Information
Eligibility
We want you to be completely satisfied with your purchase. That’s why we offer a hassle-free return policy. If for any reason you’re not happy with your items, you can return them within 14 days of purchase, as long as they are unused and in their original packaging. Your satisfaction is our top priority, and we’re here to make sure you love every purchase from us.
Return Process
If you need to return an item, our customer service team is here to help. Get in touch with us to start the return process and we’ll take care of the rest. Contact customer service to initiate a return.
Refunds and Exchanges
Return Shipping
Just a heads-up that the return shipping costs will be on you. Thanks so much for understanding!
Damaged or Defective Items
Please inspect your order before accepting delivery from the shipping company. If you notice any defects or damage, kindly refuse to accept the package. Once you have received the product, it becomes your responsibility.